Reporting platform help

Quick links

Accessing the reporting platform

The Gender Equality Act Reporting Platform (the reporting platform) is the application organisations use to submit and view their obligations including Gender Equality Action Plans, workplace gender audit results and progress reports. Access to the reporting platform is restricted to registered users.

Access the platform

Getting support

Users of the reporting platform can request assistance or notify the Commission of an issue by using our support portal. Access to the support portal is restricted to platform users, and it uses the same login. Users who are unable to access the support portal should raise a support request via email.

Get support

Adding a new user

Organisations wishing to add new users to the reporting platform can raise a request using our user onboarding form. The form can only be used by the owner of the reporting process. If you don't know who your organisation's reporting process owner is, please raise a support request and we'll let you know.

Add a new user

User guide

The defined entity user guide provides all the information an organisation will need to gain access to, navigate and use the functions of the reporting platform to meet their obligations under the Act.

CGEPS Reporting Platform - Defined Entity User Guide (PDF)

PDF 2.73 MB

CGEPS Reporting Platform - Defined Entity User Guide (Word)

Word 4.02 MB

Troubleshooting

For questions about Gender Equality Action Plans, workplace gender audits, intersectionality, privacy and other topics related to the Gender Equality Act, please visit Frequently asked questions about the Gender Equality Act.

For reporting platform troubleshooting scenarios and recommended solutions, please refer to the list below. If your scenario isn't covered, contact us using the support quick links at the top of this page.

Registering to use the reporting platform is a multi-step process, that begins with a nomination from your reporting process owner, followed by one or more email messages from the Commission advising that your account has been set-up.

If you have been nominated, and you have received correspondence from the Commission advising that your account has been set-up, but are still unable to access the reporting platform, you may be experiencing one of the following issues.

If you receive a message saying "Sorry, but we’re having trouble signing you in":
- This suggests that the account you're attempting to sign in with has not yet been granted access to the platform.
- If you have not yet been granted access to the platform, please refer to the quick links section at the top of this page for information on adding a new user to the platform.
- If you have been granted access to the platform previously, please contact us using the support process described in the quick links section at the top of this page.
If you received a message saying "Authorisation Error - There was a problem with the source system authorising your access. Please contact the system administrator" which when dismissed, may also show a second error "No organisation - No organisation found for this user. Please contact CGPES admin":
- This suggests that while you do have a valid account, your account has not yet been linked to your organisation in the reporting platform.
- Usually this is because your account set-up has not been completed.
- As there are a number of steps to setting up your account and linking it to your organisation, please wait for a period - up to 1 hour - and try again.
- If you are still unable to login at that time, please raise a support request using the support process described in the quick links section at the top of this page.
If you received a blank white screen with the following error text displayed "{"statusCode":500,"message":"Internal Server Error"}":
- Try accessing the reporting platform using the link in the quick links section at the top of this page
- If the problem repeats:
  - Click on the URL of the reporting platform in your web browser address bar.
  - Remove the text /signin-oidc that appears at the end of the address.
  - The address should now read https://report.genderequalitycommission.vic.gov.au(opens in a new window)
  - Press Return or Enter on your keyboard or touch screen device to access this address.
- If you have experienced this issue we would appreciate you letting us know, as it will help us to resolve it for other users.
- Please raise a support request using the process described in the quick links section at the top of this page.

Updated 2 April 2024

Current status of the reporting platform

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